Quality Assurance
Deciding on a care agency is an important decision and we
appreciate the delicate nature of our business. For these reasons
Healthvision is dedicated to a Quality Assurance programme designed
to constantly improve the service we provide. This system is
embraced by the entire company, from care workers up to senior
management, to ensure every area of the service is accounted
for.
Our Quality Assurance programme looks at the following
aspects:
- Recruitment
- Training & Induction
- Supervision & Mentoring
- Assessment of care service requirements
- Care planning
- Delivery of care
- Monitoring of care
- Closure of care assignments
- Communication
- Records & Reporting
Other sources of information that link into our quality
assurance programmes include:
- Compliments: Positive feedback regarding aspects of the care
service
- Comments: Still positive but possible scope for
improvement.
- Concerns: Negative feedback where action may be required to
address a problem.
- Complaints: Serious concerns on the part of the service user,
requiring formal action.
- Satisfaction Surveys
- Care Quality Commission inspection reports
- Senior Care worker monitoring of staff